Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
I am happy to customize your order by adding a disc or tag with personalized information. I can also stamp the back of some items. If you'd like an item similar to one pictured, but maybe in a different metal or with a different phrase, etc., just contact me. I can often accommodate! Of course, charges may apply.
Care instructions
All natural metals, including silver, copper, and brass, will naturally tarnish over time. This can easily be corrected with a treated polishing cloth, or if your item is antiqued or brushed, steel wool #000. Questions? Just let me know.
Gift wrapping and packaging
All of my items arrive in packaging suitable for gift giving. I am also happy to send directly to your recipient with a gift card, free of charge. Just let me know when you order.
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